Multi-channel intake
Work orders arrive via email, TMS event, TOS event, supplier portal, phone, or field radio — all normalized into one structured queue.
Pillar 03 · Ports Pillar
Work orders that flow in, route correctly, and close with evidence.
Intake from every channel. Classification and routing by AI. Auto-assignment to dispatched drivers or crews. Field completion with photos, forms, and time-stamped sign-off.
What this pillar does
The specific work this pillar automates.
AI classification and routing
Every incoming request is classified by type, urgency, and required skill, then routed to the right driver, crew, or supervisor.
Auto-assignment to dispatched resources
When a driver or crew is already dispatched and available, the system assigns the order automatically without re-notifying dispatch.
Field completion with evidence
Drivers and crews close out work orders with photos, signed forms, and time-stamped location. Evidence feeds the audit trail automatically.
SLA monitoring
Time-to-complete, time-to-respond, and open-volume metrics tracked per work-order type — with alerts before SLAs breach.
Customer and supplier visibility
External parties get scoped portal access to their work orders with status, photos, and estimated completion.
How the workflow runs
From trigger to completion.
- Step 01
Order arrives
Intake via email parsing, TMS / TOS event, portal submission, voice call, or manual entry — all normalized.
- Step 02
Classified and enriched
AI identifies order type, urgency, required skill, and location. Historical context is attached automatically.
- Step 03
Routed and assigned
Order routes to the responsible supervisor or auto-assigns to an available dispatched driver or crew based on your rules.
- Step 04
Field execution
Driver or crew receives the order on mobile with all attachments, maps, and special instructions. Status updates stream back live.
- Step 05
Completion and sign-off
Field closes the order with evidence. Supervisor review is one tap for most orders — kicked back for correction when needed.
- Step 06
Billing and reporting
Completed orders feed the reporting layer and, where appropriate, billing — with full evidence trail for disputes.
Integrations
Systems we already speak.
TMS event streamsTOS event streamsEmail and SMTPSupplier portalsMobile field appsCMMS systems
Modeled · pilot simulation
3.4× faster
Modeled reduction in average time-to-assignment for inbound work orders after AI routing is enabled.
FAQ
Questions buyers ask us first.
The honest answers. If your question is missing, book a fit call and we will answer it live.
What channels are supported for intake?
Email (with attachment parsing), TMS events, TOS events, supplier portals, phone calls via voice AI, and mobile entry by field drivers or crews.
Can you handle handwritten work orders?
Yes. Document intelligence parses scanned or photographed handwritten orders into structured records. Low-confidence fields route to a supervisor for confirmation.
Does this replace our TMS or CMMS?
No — it orchestrates across your TMS and CMMS. For operators without a work-order system, Kavell's pillar can stand alone as the system of record.
Can customers or suppliers see their own orders?
Yes. Scoped portal access is configurable per relationship, with visibility, actions, and comment threads restricted to that party's orders only.
How are emergency orders handled?
Urgency classification is automatic and configurable. Emergency orders can pre-empt assignments, trigger pages or calls, and bypass standard routing.